3) Who is Eligible for ELMS and What Does it Mean for You?
4) How to get Registered for ELMS?
5) Receiving Username and Password for ELMS?
7) Logging on to ELMS website?
8) Difference between Reserving and Buying software?
10) Where to pick up Reserved Software?
12) Miscellaneous/Troubleshooting/Problems/FAQ’s
B) How long am I eligible under the ELMS/MSDNAA program?
C) I could log on last quarter but this quarter I can’t. Why not?
D) How long can I borrow the software?
E) How long can I have the software on my machine?
F) Must I return the copy of the software that I borrowed from the lab?
H) Can I have more than 1 copy of the software?
I) Can I buy and check-out the same product?
J) I have 2 or more PC’s at home can I install the software on all of them?
K) What if I checked out the software and I wanted to buy it?
L) What if I Reserved the software but have not checked it out yet and I really wanted to buy it?
M) I lost the serial number what can I do?
N) Haven’t received ELMS Registration Email or Forgot Password?
O) What Software is available for Check-Out?
P) What software is available for Purchase?
R) How do I change my Password?
S) My Disk is bad, what do I do now?
T) My Installation went bad, or I don’t know what to do to install?
U) I Enter Correct Username and Password but it keeps taking me back to the Login Screen?
13) HELP!!! I’m in Need of Technical Assistance?
100) Where do I find More Information?
Appendix
*Important Information to Know before Using ELMS
*MSDN Academic Alliance --Student Use Guidelines
*ELMS Process Walkthrough (from getting login id to getting software)
1) What is the MSDN Academic Alliance?
The MSDN Academic Alliance is an annual membership program for departments that teach and utilize technology such as Computer Science, Engineering, and Information Systems departments. The membership provides a complete, inexpensive solution to keep academic labs, faculty and students on the leading edge of technology.
With this membership, you and your colleagues will have the latest development tools, operating systems, server software, documentation, and technical references at your fingertips. In addition, your students will have complete access to these tools on their personal computers and in your departments' labs.
The department receives numerous benefits as part of their membership:
· Latest set of Microsoft platforms, servers, and developer tools via regular CD shipments and a download Web site.
· License to install the software on any number of lab machines used by the department for instructional and research purposes.
· License to provide the software to students taking courses that lead to credit or a certificate within the department, so they can load the software on their personal computers for use in coursework and personal projects.
· Electronic software distribution to students through e-academy License Management Systems (ELMS).
The MSDN Academic Alliance has partnered with e-academy Inc. to offer a software distribution, tracking and authentication system to MSDNAA Program Administrators. ELMS (e-academy License Management System) for MSDNAA was designed specifically to address the challenges posed to Program Administrators in the distribution of software licensed under the MSDNAA Program to students and faculty.
Microsoft has licensed the use of ELMS on behalf of its MSDNAA members for the academic year. Membership in the MSDN Academic Alliance entitles you to use ELMS for the distribution and management of MSDNAA software to students and faculty at no additional cost.
1.0 ELMS – Features & Benefits
ELMS is a web-based software distribution and management application hosted by e-academy. As a turnkey system, ELMS enables you to authenticate eligible students and faculty online and automate the ordering and distribution of MSDNAA software to students and faculty. Because ELMS is a self-serve web-based application, students and faculty can order and download software from your ELMS 24/7 and from any computer which is connected to the Internet.
3) Who is Eligible for ELMS and What Does it Mean for You?
CIS Faculty, CIS Staff and Students who are enrolled in a CIS class for the current quarter, are eligible.
What this means for you as CIS Staff/Faculty/Students is that you are eligible, through MSDNAA and ELMS, to get free or inexpensive copies of today’s leading software. You as CIS Staff/Faculty/Students can purchase or borrow and copy certain Microsoft products for your personal use. This will be yours forever. (NOTE- if you borrow “reserve” software from the lab, you must return the original CD’s but can keep your copies).
4) How to get registered for ELMS?
**NEW***
Students
will automatically be enrolled into ELMS. Names will be added a few days
before the quarter begins, the
first day of the quarter and Friday of the first week of the quarter.
For students who enroll after that last Friday or are CWW, the Instructor will still need to send me a list of only
those students my.sinclair.edu email addresses.
Instructors:
If you are not already a member, contact william.young@sinclair.edu via
email and let him know you wish
to become a member.
5) Receiving a Username and a Password for ELMS?
At the beginning of the quarter you will automatically be enrolled into ELMS
Check you’re my.sinclair.edu email account.
*NOTE*à BEWARE If you have email forwarding turned on, then you may not receive your email from ELMS.
NEW
USERS TO ELMS
You should have received an email with the following information:
From: "User Import" <system_mail@e-academy.com>
Subject: Welcome to MSDN Academic Alliance: Online Software System
RETURNING USERS TO ELMS
You should have received an email with the following information:
From: elms_support@e-academy.com
Subject: Account Activated!
Your username will be you’re my.sinclair.edu email address.
Example:
your my.sinclair.edu email address is joe.dude1234@my.sinclair.edu
your ELMS username will be joe.dude1234@my.sinclair.edu
you will have to check the email from ELMS for your password.
6) Getting to the ELMS Website?
In the email you received from ELMS there is a link to the ELMS site.
OR
go here: http://msdn04.e-academy.com/sinclaircc_cis
7) Logging on to ELMS website?
1) After Receiving your username and password
2) Go To: http://msdn04.e-academy.com/sinclaircc_cis
3) On the main page click on the LOG IN button (left side of screen)
4) In username box enter the Username from your ELMS email
5) In the password box enter the Password from your ELMS email
6) Click LOG ME IN button underneath the password box
8) Difference between Reserving software and Buying software?
Reserving software is the process of logging on to the ELMS site, and placing a hold on a copy of the software you wish to check out. You must then come to the lab and pick up the software. Once you pick it up, you can take it home with you, copy and or install the software. Then you must bring us back the copy of the software you borrowed from us.(see where to pick up reserved software).
Buying software is a function of the ELMS site in coordination with MSDNAA in which students, faculty and staff can purchase through ELMS certain software. (see buying software). Once you use this option, we here at Sinclair have no control over any of it. You must contact ELMS for all of your support with receiving the media and with defective media. When you receive the software it is yours to keep forever.
1) Log in to ELMS Website, click on the SOFTWARE tab.
2) Click on drop down box that says SEARCH BY PRODUCT TITLE
3) Choose the product you want and click GO (or just click on the storefront box for that item)
4) On the next page scroll down and under deliverables check the radio button next to CD CHECK-OUT
5) Then click ADD TO CART
6) On the next page READ the USE GUIDELINES then at the bottom click I AGREE (if you will agree to the terms)
7) If you are done click check out,
if you want to reserve more or buy some software (see how to buy software),
click
on continue shopping. (If you continue shopping follow steps 2 – 7 until done).
8) At the Customer Information
Screen make sure that the information is correct. Scroll to the bottom of the
screen.
Enter your first and last name in the appropriate boxes. Also check or uncheck
the box that says: I would like to
subscribe to MSDN Student Flash depending on your liking.
9) Then click NEXT to automatically reserve your copy of that media.
10) Then on the ORDER DETAILS page click on the software title to get the serial number for that product.
11) Print that page for your records.
**NOTE** you can only borrow one software title at a time from the lab.
10) Where to pick up Reserved Software?
If you have reserved the software NOT bought it, then you can stop by the CIS Open lab:
Room 3241:
Monday – Thursday: 8AM – 9PM
Friday: 8AM – 5PM
Saturday: 10AM – 5PM
**IMPORTANT NOTES**
***You MUST bring your Tartan Card to reserve software. No Tartan Card, No Software.***
1) Log into ELMS website, click on the SOFTWARE tab.
2) Click on NEW ORDER CD’S CLICK HERE picture
3) Click on the product you wish to order
4) Down at bottom of the page under
deliverable, click the radio button next to the choice of
MAIL ORDER / SHIPPING
5) CLICK add to Cart
6) On the next page READ the USE GUIDELINES then at the bottom click I AGREE (if you will agree to the terms)
7) Read the next page then click on continue
8) Either click on continue shopping if you want to choose more software or check out to order
9) Fill out mail order/shipping information page click next
10) Choose a shipping option click next
11) Then fill out billing information and click next
12) Follow rest of the directions and then MSDNAA will ship you your software.
For more information on buying CD’s: ELMS FAQ GUIDE
****IMPORTANT****--- The Lab has NOTHING to do with buying software. Once you buy it, you must go through ELMS to resolve your problems. If the shipment hasn’t come, if the CD’s are bad, whatever the problem, you need to contact support@e-academy.com.
12) Miscellaneous/Troubleshooting/Problems/FAQ’s
A) Don’t know your username? Back to Top
Your username is you’re my.sinclair.edu email address.
Example. Username: bill.young@my.sinclair.edu
B) How long am I eligible under the ELMS/MSDNAA program? Back to Top
Each quarter that you take a CIS class your name will be submitted to ELMS and you will be able to reserve software during that quarter in which you are enrolled in a CIS class. If you are not currently taking CIS classes during a particular quarter then you are not eligible for the software.
C) I could log on last quarter but this quarter I can’t. Why not? Back to Top
You are only eligible for quarters in which you are currently enrolled in a CIS class. Each quarter the list is purged and a new one created.
D) How long can I borrow the software? Back to Top
You can borrow the software for 4 days before you have to return it. If your return date falls on a weekend you can return it the following Monday. You will however receive a notice from ELMS that your software is overdue. Do not be alarmed this is just a reminder.
E) How long can I have the software on my machine? Back to Top
Once you check out the software and copy it and return our copy, it is yours forever to use on your machine.
F) Must I return the copy of the software that I borrowed from the lab? Back to Top
YES. You must return the copy that you borrowed from us. You can however make a copy of it yourself or reserve it again at a later time as long as you are still enrolled as a CIS student for that quarter.
G) Can I copy the software? Back to Top
YES. You are allowed to make copies of the software you check out, for your use only.
WE RECOMMEND YOU MAKE A COPY OF THE SOFTWARE FOR YOURSELF.
H) Can I have more than 1 copy of the software? Back to Top
NO. You are only allowed 1 copy of the software. But you may reserve the copy many times. You will only receive one serial number though.
**NOTE**
The ELMS site
says you can have more than 1 copy of the software for use on more than 1
machine at home yet our policy is that you are only allowed 1 copy (hence 1
serial number).
I) Can I buy and check-out the same product? Back to Top
YES. Now you can buy and check out the same product. You will receive only one serial number though.
J) I have 2 or more PC’s at home
can I install the software on all of them?
Back
to Top
NO. Just like any other software license, you are only allowed to install the software on one machine at a time.
**NOTE**
The ELMS site
says you can have more than 1 copy of the software for use on more than 1
machine at home yet our policy is that you are only allowed 1 copy (hence 1
serial number).
K) What if I checked out the software and I wanted to buy it? Back to Top
You can now buy the software also. Again you will only receive one serial number for the software.
L) What if I Reserved the software
but have not checked it out yet and I really
wanted to buy it? Back to Top
That should not be a problem. Just go ahead and go through the buying process.
M) I lost the serial number what can I do? Back to Top
1) You can log back on to ELMS
2) It will show you the items you have checked out.
3) Next to the name of the software you will see a delivery type click on it.
4) A page will open with your serial number on it.
N) Haven’t received your ELMS
Registration Email or Forgot Password?
Back
to Top
**NOTE**
YOU MUST MAKE SURE EMAIL FORWARDING IS TURNED OFF ON MY.SINCLAIR
1) Go To: http://msdn04.e-academy.com/sinclaircc_cis
2) Click LOG IN button
3) Click the word HERE in the LOGIN HELP box
4) Enter your username.
Your username is your own My.Sinclair.edu email address
example: bill.young@my.sinclair.edu
ß username
5) Click on Submit! Button
If You Receive:
Your password has
been sent to your email address.
Then wait a short time and check you’re my.sinclair.edu account for your email
from MSDNAA
Otherwise
If You Receive:
Please
correct the following errors
·Username: the value
you entered is invalid.*
A) Double check to make sure you typed in the correct email address (your Sinclair email address)
B) If the email address you typed in
was correct then contact william.young@sinclair.edu
send him your my.sinclair.edu email address only and the CIS class you are
taking.
6) After doing that you will receive
an email:
from: msdnaa_softwarecenter@e-academy.com
subject: Login Reminder - Sinclair Community College - CIS Site
License Management
This will have your username and password in it and a link to the elms site
O) What Software is available for Check-Out? Back to Top
|
Access 2003 |
Access 2007 |
|
Project 2007 |
SQL 2005 |
|
InfoPath 2007 |
ISA server 2004 |
|
Mappoint 2006 |
One Note 2007 |
|
SMS 2003 |
Virtual PC 2004 |
|
Visio 2003 |
Visio 2007 |
|
Visual Studio .Net 2005 |
Visual Studio 6 |
|
Server 2003 Enterprise |
Server 2003 Standard |
|
Vista Business |
Windows XP |
P) What software is available for Purchase? Back to Top
|
Title |
Cost |
Title |
Cost |
|
Office Frontpage 2003 |
16.10$ |
Office Groove 2007 |
16.85$ |
|
One Note 2003 |
16.45$ |
One Note 2007 |
16.45$ |
|
Project Professional 2002 |
13.65$ |
Project Professional 2003 |
17.05$ |
|
Project Professional 2007 |
16.85$ |
|
|
|
Project Standard 2003 |
15.90$ |
Sharepoint Designer 2007 |
16.85$ |
|
Visio Professional 2002 |
13.35$ |
Visio Professional 2003 |
16.45$ |
|
Visio Professional 2007 |
16.45$ |
Visio Standard 2003 |
16.45$ |
|
Visual Studio .Net 2003 |
23.60$ |
Visual Studio .Net 2005 |
32.50$ |
|
Vista Business DVD |
17.25$ |
XP Professional 32/64bit combo |
17.45$ |
Q) Re-Reserving Software Back to Top
1) Log into ELMS (you will see a list of the software you have reserved or bought.)
2) Click on the Deliverable Link next to the software you wish to Reserve again.
3) Click on RESERVE THIS MEDIA AGAIN
4) You will then get the
following notification:
The media you ordered
is available for immediate check-out.
R) How do I change my Password? Back to Top
1) Log into ELMS.
2) Click on MY PROFILE
3) Click on CHANGE MY PASSWORD
4) Put in current password, then the new password twice, click on submit.
S) My Disk is bad, what do I do now? Back to Top
If You Reserved the CD from the lab:
Then just bring it
back in, let the lab technicians know, and they will switch the CD’s out for
other ones.
If you Bought the CD’s Online:
Please send an
email with your name, contact information and purchase confirmation to
support@e-academy.com.
Or if it is available
for checkout, you can reserve it through us, borrow it, and make a copy.
T) My Installation went bad, or I don’t know what to do to install?
See Item 13. Help!!! I Need Technical Assistance?
U) I
Enter Correct Username and Password but it keeps taking me back to the
Login Screen? Back to Top
There are 2 possibilities when this happens:
1) There is a firewall on your system or in your network blocking the site. You need to turn it off or make a rule to add the site.
OR
2) You just need to add the site to your list of trusted sites in your browserLusually on in IE)
Open IE, Open ELMS site, Tools, Internet Options, Security, Trusted Sites, Sites, Add, Ok, Ok
ZZ) Other Information Back to Top
Miscellaneous Information fro ELMS Pages
LOG OUT - logs you off the system.
MY PROFILE - gives you a record of
software you've ordered and product installation keys and re-reserve
software, an option to change your password, and an option to assign someone
else your
installation rights.
MY SOFTWARE - A list of previously checked out software titles.
FREQUENTLY ASKED QUESTIONS - common questions and difficulties.
HOW IT WORKS - describes the process of checking out software.
PRIVACY POLICY - explains details of e-academy Inc.'s privacy policy.
Storefront boxes- allow you to choose the software without using the drop down box.
Reservations can be
cancelled at the Academic Computer Center, room 3241, before the automatic
seven-
day cancellation.
"Support link”- on the Home page takes
you to the Support page with links to frequently asked questions,
Microsoft customer support, and Sinclair contact information. The left side of
the Support page contains
the links mentioned above.
13) Help!!! I’m in Need of Technical Assistance.
First off DO NOT go to the computer lab (3241) or the Help Desk for assistance. Your first line of resource is to check the internet and check any reference materials or books you can find. If you are still having problems, please consult your Instructor next. If you still need help, email the Program Administrator: William.Young@Sinclair.edu In the email be as specific as you can with your problem, and let him know which class you are taking and who your Instructor is.
We apologize for not providing Technical Assistance, but with the many different kinds of systems out there (some of which warranties are voided if others help to troubleshoot problems), with all the different software that can be loaded on your system or different programs that may be running, there is no way that we can provide the proper type of service you need.
100) Where do I find More Information?
Go to: ELMS FAQ GUIDE
APPENDIX
Important Information to Know before Using ELMS
1) The software is for YOUR use only and on 1 machine only at a time.
2) You can buy the software and check the software out. But you will still only receive 1 serial number.
3) If you turned on your MY.SINCLAIR.EDU email forwarding, then you may not get your ELMS/MSDNAA notification.
4) You can only check out one software package at a time. Once you bring it back, you may check out another one.
5) If you buy software from ELMS
then you must contact them at support@e-academy.com
for any problems you
are having with your media, not the Lab Technicians at Sinclair.
6) You MUST have your TARTAN CARD
with you in order to check out the software. Even if you are returning an
item at that same time, you must have your tartan card to check something else
out.
7) The Technicians in the Lab (3241)
or the Help Desk DO NOT provide technical assistance with installation
or problems
with the software.
8) If you are distance learning and
have special needs on getting software you need to contact the Program
Administrator:
William.Young@sinclair.edu
MSDN Academic Alliance -- Use Guidelines
As a member of the MSDN Academic Alliance, the department in which you take credit courses is authorized to provide you with program software for use on your personal computers. To be in compliance with the MSDN Academic Alliance program requirements, you must follow these usage guidelines when using the program software on your computer. You must also agree to the terms of the MSDN End User License Agreement (EULA),the Amendment to Master End-User License Agreement, and any conditions required by your department.
The MSDNAA Site Administrator at your school will be responsible for maintaining records of student use and ensuring there is full compliance with the program among all department users, including students, faculty and systems administration staff. Please see your Site Administrator for any questions that you may have about the program, or refer to www.msdnaa.net.
By installing, copying, or otherwise using the Product, you agree to be bound by the terms of the EULA and the License Amendment. If you do not agree to be bound, do not install, copy or use the Product.
Installation Guidelines:
Usage Guidelines:
ELMS Process Walkthrough (from getting login id to getting software)
1) During the first week of the quarter you will automatically be registered into the ELMS program
2) Sometime that first week you should receive an email from: User Import system_mail@e-academy.com if you are new to ELMS
or ELMS
(elms_support@e-academy.com ) if you are a returning
user.
**This email will have your username and password in it.
**If you do not receive the
email by Wednesday of the second week then click here.
***NOTE*** -- if you have email forwarding turned on you may not
receive the email, turn it off.
3) When you get your email go to: http://msdn04.e-academy.com/sinclaircc_cis
4) Click on LOG IN
5) Type in your username in username
box, your password in password box (both of these found in your email)
Click on LOG ME IN!
6) Click on SOFTWARE TAB (located toward the top next to the SUPPORT TAB)
7) Click drop down box that says SEARCH
BY PRODUCT TITLES
From the drop down list choose the product you want by clicking on it.
Then click the GO button to the right of the drop down box.
8) The next screen shows the product
you chose and the Deliverable methods for you to choose from.
Some software can be CD Check-Out and/or Mail Order / Shipping
Choose the method you want by clicking in the radio button associated with that
Deliverable method you
Click on ADD TO CART
If Using CD CHECK-OUT METHOD
9) Next Read the MSDN Academic Alliance –Student Use Guidelines and at the bottom click on I AGREE
10) On VIEW SHOPPING CART screen click on CHECK OUT
11) On CUSTOMER INFORMATION screen
check to make sure the information is correct and then leave checked
or uncheck the WISH TO SUBSCRIBE box.
Then click NEXT>>
12) On ORDER DETAILS screen click on
the name of the product you ordered. (this will show you the serial key)
PRINT this page for your records.
13) Repeat steps 6 on up for rest of the software you want.
If Using MAIL ORDER / SHIPPING METHOD
9) Next Read the MSDN Academic Alliance –Student Use Guidelines and at the bottom click on I AGREE
10) Read the IMPORTANT message then click on CONTINUE
11) On VIEW SHOPPING CART screen click on CHECK OUT
12) Fill in mail order / shipping
information
Click NEXT>>
13) Choose shipping options
Regular 7-10 days 2.75$ or Priority 3 – 5 days 4.50 (only an example)
Click NEXT>>
14) On BILLING INFORMATION screen
check to make sure the information is correct
and then leave checked or uncheck the WISH TO SUBSCRIBE box.
Then click NEXT>>
15) On ORDER CONFIRMATION screen, choose YES to proceed NO to go back to VIEW SHOPPING CART
16) Follow rest of Instructions and you are finished. They will mail the CD to you.
17) Repeat steps 6 on for rest of software you want.